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Where a payment posted to the D/E Masterfile results in an overpayment, the system will automatically<ul><li class="filledcircle">clear the charge or instalment(s) to which the payment relates </li></ul><blockquote class="noquotes"><p>and</p></blockquote><ul><li class="filledcircle">for charges other than Schedule E, apply the Handle Excess Payments (HEP) procedures explained at DMBM210275</li><li class="filledcircle">for Schedule E charges, allocate the excess amount paid to the Overpayments Account (OAS). </li></ul>DMB Banking receive notification daily of payments allocated to OAS. »Ê¹ÚÌåÓýappy consider how any excess payment allocated to OAS should be handled by taking one or more of the following actions:<ul><li class="filledcircle">Review the customer’s record</li><li class="filledcircle">Liaise with the Processing Office or Debt Pursuit Office</li><li class="filledcircle">Liaise with the customer.</li></ul>When they have determined how the payment should be handled they will deal with any resulting allocation or repayment manually.