DMBM210260 - Payment Allocation, Repayments and Overpayments: IRIS: Automatic Payment Allocation rules on the C Collection file
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Where a payment to be posted to the C Collection file results in an overpayment, the full payment is automatically allocated to the Overpayments Account (OAS).DMB Banking receive notification daily of payments allocated to OAS. »Ê¹ÚÌåÓýappy consider how the payment should be handled by taking one or more of the following actions:<ul><li class="filledcircle">Review the customer’s record</li><li class="filledcircle">Liaise with the Processing Office or Debt Pursuit Office</li><li class="filledcircle">Liaise with the customer.</li></ul>When they have determined how the payment should be handled they will deal with any resulting allocation or repayment manually.