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  • What policy intent is, how to translate it into a user-facing service and collaborate with policy colleagues.

  • How to write and redesign letters so they're easy to use.

  • Why you must make code open, making code open from the start and how to code in the open.

  • Learn about usability issues and improve your understanding of access and support needs.

  • Guidance on designing, building and running application programming interfaces (APIs), as well as standards for delivering the best service to users.

  • How and when to remove or retire content from GOV.UK.

  • Know what your vision and objectives are, what you need to do to achieve them and how you know when you’ve achieved them.

  • Choosing the best way to measure the success of your service.

  • Using common platforms, including GOV.UK Forms, GOV.UK Notify and GOV.UK Pay.

  • Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.