RM1322 - Group Leader and Inspector information: Sensitive cases

Group Leaders should make sure that staff follow the instruction at RM508 and tell the Management Inspector about any sensitive cases set up in the District.

»Ê¹ÚÌåÓýapp Inspector will either

  • treat sensitive cases as Inspector cases and set the INSP-ONLY signal

or

  • tell the RA Group Leader to use the Sensitive cases establishment file to control cases.

If this method is used make sure that staff

  • mark the file covers `File case (sensitive)â€�
  • enter the following details in the establishment file
  • reference
  • taxpayer name

and

  • name of the officer with whom the taxpayer or claimant has a connection
  • pass registered claims linked with sensitive files to their Group Leader.

»Ê¹ÚÌåÓýapp Group Leader must allocate a sensitive claim to an officer other than the one named in the establishment file.