Garage customer experience
Government response to the Motorists鈥� Forum sub-group report recommendations.
I am today publishing the government鈥檚 response to the Motorists鈥� Forum sub-group report recommendations.
皇冠体育app Motorists鈥� Forum has set out a raft of recommendations aimed at making sure motorists have the best possible consumer experience when having their vehicles serviced or repaired in the report released today. 皇冠体育app Department for Transport (DfT) and the Department for Business Innovation and Skills (BIS) have worked closely together to produce the government response.
皇冠体育app car service and repair sector is worth around 拢6.9 billion per year to the GB economy with 150,000 MOT tests taking place every working day. 皇冠体育app garage industry is important both to transport policy (especially road safety) and as part of a wider landscape of consumer affairs. It is important that consumers feel confident in the quality and the value for money of the services they are receiving from garages. 皇冠体育app Motorists鈥� Forum鈥檚 report has offered some useful proposals for how this can be achieved more consistently.
I welcome the work carried out by the Motorists鈥� Forum and believe the recommendations we plan to adopt will help build on existing best practice in the industry and encourage garages to improve customer services, without the burden of extra legislation. 皇冠体育app recommendations we will be adopting will promote the wider adoption of self-regulation (OFT-TSI) codes of practice by garages and encourage greater publication of information regarding the services they offer. As of November this year we have already introduced the requirement to have vehicle mileages printed on MOT certificates to help combat 鈥榗locking鈥�.
皇冠体育app DfT and BIS will now use their strong relationships with the garage industry and stakeholders to promote the adopted recommendations.
皇冠体育app Motorists鈥� Forum sub-group report and the government鈥檚 response can be found on the Gov.uk website.