Research and analysis

Use of IT systems by UK businesses for managing supply chain data

Research with traders and intermediaries exploring experiences of IT systems and software for managing supply chain information.

Documents

Details

HM Revenue and Customs (HMRC) commissioned Ipsos to explore traders鈥� and customs intermediaries鈥� experiences of IT systems and software (including Internet of Things devices) among UK businesses for managing supply chain information.

皇冠体育app research aimed to explore:

  • the terminology used by businesses to describe the systems and software
  • the benefits and challenges to businesses from using these systems
  • the reasons why businesses were not using these systems
  • whether businesses would be comfortable sharing data held on these systems with government to facilitate trade

皇冠体育app research comprised of 50 in-depth interviews with traders and 30 customs intermediaries. 皇冠体育app research was conducted between February and March 2023.

Updates to this page

Published 19 October 2023

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