Research and analysis

Personal Independence Payment: claimant experiences of the claim process

This mixed method research explores claimants鈥� experiences of the whole Personal Independence Payment (PIP) claim process, including disputes.

From:
Department for Work and Pensions
Published
6 September 2018

Documents

Ref: ISBN 78-1-5286-0673-8, RR963

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Details

Paul Gray鈥檚 first independent review of the PIP assessment recommended that the Department for Work and Pensions (DWP) commission externally conducted research on PIP to inform improvements. This research by Ipsos MORI explores the full claimant journey for PIP applicants.

DWP response

皇冠体育app research findings have identified those aspects of the claimants鈥� experience of the PIP claim process that are working well and areas for improvement. 皇冠体育app department is committed to continuous improvement and the findings from this research have already supported changes. 皇冠体育app department will continue to use the findings from this research to support future improvements.

Authors: Joanna Barry, Margaret Blake, Lauren Bridges, David Candy, Emma Carragher, Kate Duxbury, Harriet Fowler, Claire Lambert and Leila Morris (Ipsos MORI).

Personal Independence Payment evaluation: wave 1 claimant survey findings

Personal Independence Payment evaluation: wave 2 claimant research interim findings

DWP separately publishes quarterly statistics including:

  • numbers of claims in payment
  • new claim registrations
  • decisions
  • awards made

Updates to this page

Published 6 September 2018

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