Repayment and refund satisfaction survey 鈥� insolvency practitioner bulletin 6 (2025)
Published 28 May 2025
漏 Crown copyright 2025
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What you need to know
HMRC commissioned a series of surveys last year to get feedback from you. 皇冠体育app first survey was about your experience contacting VAT helplines.聽
皇冠体育app second survey is now being launched. This will focus on your experiences getting a repayment or refund from HMRC.聽
HMRC encourages all insolvency practitioners to take part to drive improvement of the customer experience for the insolvency industry, and to make sure a range of views from the whole sector are taken onboard.
Why HMRC commissioned this survey
HMRC continually monitors the effectiveness of HMRC processes and procedures for the insolvency sector.
皇冠体育appse checks have highlighted that some insolvency practitioners have experienced difficulties or delays when waiting for a repayment or refund.
皇冠体育apprefore it is important to gather robust data to support HMRC鈥檚 commitment to driving continuous improvement for the insolvency sector.
When the survey for 2025 is available
罢丑别听 will be available from Wednesday 28 May 2025 until Friday 20 June 2025.
What we need you to do
皇冠体育appre are 14 short questions to complete. Your responses will remain completely anonymous.聽
What will happen with your response
HMRC will review the responses and use the results to help improve insolvency practitioner experience of the repayment and refund process.鈥�
We are committed to ensure the security and protection of the personal information that we process. 皇冠体育app research is conducted in accordance with HMRC ethical guidelines and HMRC Privacy Notice.
Further questions
If you have any questions about this insolvency bulletin, please direct them to R3 or your representative group who will take them forward with HMRC.