Immigration Telephone Advice Services Contract 2021
Draft contract documents for the Immigration Telephone Advice Services Contract from 1 June 2021.
Applies to England and Wales
Documents
Details
皇冠体育appse draft contract documents cover remote advice under the Immigration Telephone Advice Services from 1 June 2021.
皇冠体育app draft contract consists of the following elements:
- Contract for signature
- Standard terms
Annexes
- Annex 1 鈥� Specification
- Annex 2 鈥� Payment Annex
- Annex 3 鈥� KPI Annex
- Annex 4 鈥� IT Requirements
- Annex 5 鈥� Complaints
- Annex 6 鈥� Implementation Plan
- Annex 7 鈥� Reporting Requirements
- Annex 8 鈥� Resourcing Plan
Contract for signature
皇冠体育app contract for signature is the document which gives effect to the contract as a whole. 皇冠体育app sample contract for signature has been published for illustration purposes only as contents such as any special conditions vary between providers.
Standard terms
皇冠体育app standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.
Specification
皇冠体育app specification sets out the rules governing the provision of Immigration Telephone Advice contract work.
Key performance indicators (KPIs)
皇冠体育app KPI annex sets out performance measures we expect providers to meet and explains the consequences of breaching these requirements.
IT requirements
皇冠体育app IT requirements annex sets out the IT systems and other related processes the provider must have in place.
Complaints
皇冠体育app complaints annex sets out the complaints process the provider must have in place.
Implementation plan
皇冠体育app implementation plan annex sets out the bespoke arrangements providers will follow to implement the service by the service commencement date.
Reporting requirements
皇冠体育app reporting requirements annex sets out the information that providers must record and report to the LAA.
Resourcing plan
皇冠体育app resourcing plan annex sets out the staffing arrangements providers have submitted to resource the Immigration Telephone Advice service.