Research and analysis

Green Deal pre-assessment customer journey qualitative research

Qualitative research to explore the Green Deal pre-assessment customer journey.

From:
Department of Energy & Climate Change
Published
18 December 2014

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Details

皇冠体育app Department of Energy and Climate Change commissioned , ICF International, working with GfK NOP, was commissioned by DECC to carry out qualitative research into the Green Deal pre-assessment customer journey.

This study forms part of the evaluation of the Green Deal and Energy Company Obligation (ECO) programme.

皇冠体育app study was conducted with potential Green Deal consumers who had heard of the Green Deal but had not had an assessment. 皇冠体育app aim was to examine the perceptions of those who had heard about the Green Deal and to explore why they had not moved on to have an assessment.

皇冠体育app qualitative focus groups were conducted in late January and early February 2014.

Updates to this page

Published 18 December 2014

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