Guidance: how to update your contact details step by step
Updated 1 April 2021
Applies to England
漏 Crown copyright 2021
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit or write to the Information Policy Team, 皇冠体育app National Archives, Kew, London TW9 4DU, or email: [email protected].
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at /government/publications/efa-information-exchange/guidance-how-to-update-your-contact-details-step-by-step
1. We鈥檙e closing ESFA Information Exchange
ESFA Information Exchange will no longer be accessible after Friday 30 April.
A new is now live.
We鈥檝e automatically given ESFA Information Exchange users access to the new service.
We鈥檝e also uploaded any 2021 to 2022 academic year documents to it.
1.1 What ESFA Information Exchange users need to do
ESFA Information Exchange users should now:
- access the using their existing DfE Sign-in credentials
- follow the steps on the in the unlikely event of any access issues
- read the for information about how to use it
- use the new service to view, manage and submit documents, rather than ESFA Information Exchange
- view, download and save any older documents they wish to keep from ESFA Information Exchange before 23:59 on Friday 30 April 2021
Any documents not downloaded and saved before 23:59 on Friday 30 April 2021 will no longer be accessible from ESFA Information Exchange.
1.2 Contact us
If you need help with DfE Sign-in, .
If you have any other questions, please .
2. Audience
This guide applies to schools, colleges, local authorities and other post-16 institutions.
This guide does not apply to academies or academy trusts. We explain how academies and academy trusts (including free schools, university technology colleges and studio schools) can update their contact information on
3. Access the system
You must have an account, be set up as a user and logged in to update your contact details.
4. Contact roles
You will need to assign a contact role to a contact. 皇冠体育app roles vary depending on your organisation type. 皇冠体育appse cover all areas we expect to contact you about. You don鈥檛 need to inform of us about any contact roles other than those listed. 皇冠体育app contact role might not be the same as your job title, please chose the one that matches most closely.
4.1 Add or remove a role on an existing contact
To add a new role to the existing contact, click 鈥榓dd new role to contact鈥� and follow the instructions. To remove a role, click 鈥榬emove role from contact鈥� and follow the instructions.
Sometimes you can have several contacts for a single role. 皇冠体育app system will alert you if another contact is already listed in a role restricted to just one entry. In these cases, you must delete the existing contact so you can enter a replacement.
You can use the same person as a contact in many roles.
5. Add a new contact
To add a new contact, click the 鈥榗reate new contact鈥� button and follow the instructions. A red asterisk means a field is mandatory.
6. Update an existing contact
To change someone鈥檚 contact information, click 鈥榰pdate鈥� against the contact role. You can then enter your changes. Click 鈥榰pdate鈥� again to save your changes.
7. Delete a contact
To delete a contact and their role, click 鈥榙elete contact鈥� and follow the instructions. Please give the reason for the deletion.
8. Update institution details
皇冠体育app 鈥榠nstitution details鈥� section shows the information we hold about your institution. It鈥檚 really important that these details are accurate.
If the information is incorrect, please tell us what needs changing using our
9. Getting support
If you have any issues using ESFA Information Exchange, please see our guidance.