Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2012 to 2013

»Ê¹ÚÌåÓýapp Independent Case Examiner's annual report on complaints about the work of the Department for Work and Pensions â€� 2012 to 2013.

From:
Independent Case Examiner and Department for Work and Pensions
Published
1 April 2013

Documents

PDF, 241 KB, 40 pages

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Details

This report covers the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2012 and 31 March 2013 about:

  • the Child Support Agency
  • Jobcentre Plus
  • the Pension Service
  • the Disability and Carers Service
  • Debt Management (part of DWP)
  • contracted businesses that provide services on behalf of DWP

»Ê¹ÚÌåÓýapp report also includes information about the standards of service of the Independent Case Examiner’s office.

Older annual reports are available on the .

Updates to this page

Published 1 April 2013

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