Service family accommodation customer satisfaction
Customer satisfaction performance levels against key performance indicators set for DIO Operations Accommodation and MODern Housing Solutions (MHS).
Documents
Details
皇冠体育app Defence Infrastructure Organisation (DIO) Operations Accommodation is responsible for providing Service Family Accommodation (SFA) in England, Scotland, Wales and Northern Ireland.
皇冠体育appse key performance indicators (KPIs) were developed after consultation with UK service family accommodation key stakeholders, including representatives from service families. 皇冠体育app KPIs provide information on various aspects of the strategic and operational performance of DIO Operations Accommodation and the maintenance housing prime contractor, (MHS).
皇冠体育appy are issued monthly. In addition, a 鈥楽tatement of charge KPIs (2012/13)鈥� has also been provided.
Updates to this page
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April KPIs and MHS customer service reports added.
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Added new report
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Added the KPIs for February 2013
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Added November 2012 documents
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First published.