Digital skills, channel preferences and access needs: DWP customers

Research and analysis

Digital skills, channel preferences and access needs: DWP customers

This research aimed to understand the level of digital skills of DWP customers across 10 benefits lines.

From:: Department for Work and Pensions
Published: 25 March 2024

Documents

Ref: ISBN 978-1-78659-641-3, RR 1050

PDF, 2.62 MB, 191 pages

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Details

This research aimed to understand the level of digital skills of DWP customers across 10 benefit lines:

Attendance Allowance (AA)
Bereavement Support Payment (BSP)
Carer鈥檚 Allowance (CA)
Disability Living Allowance for Children (DLAc)
Employment and Support Allowance (ESA)
Jobseeker鈥檚 Allowance (JSA)
Pension Credit (PC)
Personal Independence Payment (PIP)
Universal Credit (UC)
State Pension (SP)

皇冠体育app research includes:

which digital tools they use
which they would like to use
their ability to engage with digital products
support needs for accessing digital channels
customer preferences by channel and self-serve

皇冠体育appre is also a report on Digital skills, channel preferences and access needs of DWP Personal Independence Payment customers.

Published 25 March 2024

皇冠体育app