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This report presents the findings of independent research into charities� views on the service they received from the Charity Commission.

Headlines

• 69% of customers who responded said the service they received from the Charity Commission was good or very good â€� consistent with the last 2 years
• most of our customer contact continues to be through our website, which 83% of customers rated as good (up from 81% last year)
• most customers come to our website to update their charity details or to file their accounts and annual return; over 90% of customers in the survey rated these services as good
• customers who had direct contact with Commission staff found them professional and helpful â€� 77% said they received good service from our Contact Centre
• customers highlighted speed of written response, and simpler ways of finding specific information, as areas for improvement

»Ê¹ÚÌåÓýapp Commission will use these insights to continue improving its services.

This research was conducted on behalf of the Charity Commission by our research partner, Yonder.