Research and analysis

Charity Commission customer survey 2020

Research into customers鈥� experience of Charity Commission services.

From:
皇冠体育app Charity Commission
Published
15 July 2021

Applies to England and Wales

Documents

PDF, 458 KB, 34 pages

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Charity Commission customer survey 2020: web version

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Details

This report presents the findings of independent research into charities鈥� views on the service they received from the Charity Commission.

Headlines

  • 69% of customers who responded said the service they received from the Charity Commission was good or very good 鈥� a 5% increase on last year
  • 92% of customers who updated their charity鈥檚 details online said it was a good service
  • 80% of customers who used the Charity Commission鈥檚 Covid-19 guidance rated it as good

皇冠体育app Commission will use these insights to continue improving its services.

This research was conducted on behalf of the Charity Commission by our research partner, Yonder.

Updates to this page

Published 15 July 2021

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