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A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority鈥檚 licence application service. 90% of individual licence applicants were satisfied with the application process, compared with 84% of businesses. Both figures are higher than satisfaction levels in previous years.

皇冠体育app SIA commissioned IFF in June 2021 to conduct a tracker survey measuring customer satisfaction with its online licence application service. 皇冠体育app last time that the SIA commissioned a similar survey was prior to the pandemic in 2019.

皇冠体育app survey showed that both individuals and businesses rated 鈥渕aking consistent and fair decisions鈥� as a key strength of the SIA鈥檚 licensing operation. 皇冠体育appre was also a significant jump in security operatives agreeing that the SIA licence is 鈥減riced fairly鈥�; this follows a reduction in the cost of a licence from 拢220 to 拢190 since the previous survey. Both individuals and businesses gave strong scores to new questions around the clarity of the information provided by the SIA and being kept up to date on the application process.

Iestyn David, the SIA鈥檚 Head of Licensing and Service Delivery, said:

皇冠体育appse results, which show a high level of satisfaction with the service we provide, are extremely positive. 皇冠体育appy are a testament to our staff, who have worked hard under the difficult circumstances of the pandemic to continue to deliver the level of service that our customers expect and deserve. We asked additional questions this year about different aspects of our operation, and this has given us more detailed information on the areas where we could do better. We will continue to work on improving our service, and this survey is a valuable tool in showing us where to concentrate our efforts.

IFF conducted their fieldwork between June and August 2021. 皇冠体育app initial survey involved more than 1,000 interviews. 皇冠体育appse included 750 interviews with individuals who had recently applied for or renewed an SIA licence, and 250 interviews with employers who had recently submitted applications on behalf of their employees. A follow-up phase involved in-depth interviews with a representative sample of respondents from both categories.

You can see a summary of the survey findings here.

Further information:

• 皇冠体育app Security Industry Authority is the organisation responsible for regulating the private security industry in the United Kingdom, reporting to the Home Secretary under the terms of the . Our main duties are: the compulsory licensing of individuals undertaking designated activities; and managing the voluntary Approved Contractor Scheme.

• For further information about the Security Industry Authority visit www.gov.uk/sia. 皇冠体育app SIA is also on (Security Industry Authority), and (SIAuk).