Civil news: launch of high cost family fixer service
New email service to help providers who have issues working with us on high cost family contracts.
We have launched a new 鈥榝ixer service鈥� to help providers who hold high cost family case contracts.
皇冠体育app 鈥榟igh cost family fixer鈥� service has been set up in response to feedback from providers. It aims to build upon the success of other services already dealing with application and claim errors. 皇冠体育appse are known as 鈥榗ivil claim fix鈥� and 鈥榓pplication fixer鈥�.
What does this mean?
鈥楬igh cost family fixer鈥� can help with a range of issues which are explained on our training and support website.
Examples include:
-
case plan problems
-
provision of documents
-
cost limits
皇冠体育app new email service does not deal with billing issues for high cost family cases. 皇冠体育appse should continue to be dealt with through the 鈥榗ivil claim fix鈥� service.
Where can I find out more?
Guidance is available on our training and support website and can be viewed by going to the 鈥榗ontact us鈥� page.
This covers:
-
what information must be provided in your email
-
examples of when the high cost family fixer service should be used
-
response times
You can also view information about the 鈥榗ivil claim fix鈥� and 鈥榓pplication fixer鈥� services on the same page.
Further information
鈥� scroll to 鈥榟igh cost family fixer鈥�
[email protected] 鈥� refer to guidance on training site before emailing