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Transparency data

DWP commercial pipeline at December 2021

Updated 4 February 2022

Contract title聽 Contract description Spend category Estimated procurement start date Estimated contract commencement dates Estimated contract length Estimated contract value Planned procurement sourcing route Reference number Business Area Commercial Strategy Need by date
皇冠体育app Provision of Travel Management Solutions DWP Staff Travel Management Booking Service for; Hotel, Rail, Ferry and Air travel Corporate Services 01/02/2022 01/03/2023 48 Months 拢10,000,000 Call Off and Framework project_23337 DWP / Commercial Directorate Relet - same scope 01/03/2023
Language Services Procurement 2021 Language Services (Interpretation and translation) Corporate Services 23/02/2021 01/04/2022 36 Months 拢13,120,000 Call Off and Framework project_23837 DWP / Commercial Directorate Relet - different scope 01/04/2022
Occupational Health and Employee Assistance Programme Occupational Health and Employee Assistance Programme Corporate Services 14/01/2022 20/04/2022 36 Months 拢16,900,000 Call Off and Framework project_24305 DWP / Commercial Directorate Relet - same scope 20/04/2022
Universal Credit Contact Centre Services Universal Credit Contact Centre Services Corporate Services 29/01/2021 01/08/2022 36 Months 拢160,000,000 Call Off and Framework project_24357 DWP / Commercial Directorate Relet - different scope 01/08/2022
FAS IT Project - Contract 2 - Hardware, Software, End User Devices, Local Print Provision of the IT Hardware (PC desktops and laptops), Software (packages for installation on the hardware), End User Devices (monitors and peripherals) and Local Print Capability (printers) to support the implementation of the Functional Assessment Service (FAS) contracts in DWP Personal Independence Payment Assessment Centres. Corporate Services 10/09/2021 01/10/2022 72 Months 拢20,000,000 Call Off and Framework project_24447 DWP / Commercial Directorate New procurement 01/10/2022
FAS IT Project - Contract 3 - Networks and Soft Telephony Provision of the IT Networks (network survey, equipment, design, installation and commissioning) and Soft Telephony (Voice Over Internet) to support the implementation of the Functional Assessment Service (FAS) contracts in DWP Personal Independence Payment Assessment Centres. Corporate Services 10/09/2021 30/09/2022 72 Months 拢20,000,000 Call Off and Framework project_24448 DWP / Commercial Directorate New procurement 30/09/2022
Phase 2 - Contact Centre Services For the provision of Contact Centre services on behalf of DWP, providing citizens with information and responding to simple enquiries and/or regarding their applications across a range of services and benefits that the Department provides. Corporate Services 26/11/2021 15/09/2022 40 Months 拢87,000,000 Call Off and Framework project_24623 DWP / Commercial Directorate Relet - different scope 15/09/2022
Document and Data Management Service 皇冠体育app provision of services for Mail Opening, Scanning & Indexing of all DWP Inbound Mail Corporate Services - Scanning TBC 24/10/2022 TBC 拢42,780,513 TBC ecm_4441 DWP / Commercial Directorate NK 23/10/2022
Family Resource Services 2023-4 DWPs largest annual research survey to evaluate the impact of DWPs services with customers Corporate Services TBC 01/08/2023 TBC 拢50,000,000 call Off and Framework TBC DWP / Commercial Directorate Relet - same scope 31/07/2023
Debt Resolution Service - Call Off Activity New CCS Debt Resolution Service framework (RM6226). This framework will consist of 20 lots. Customers will be able to buy services through direct award and mini-competition. DWP currently accesses a variety of services under the existing Debt Management Services Framework (RM6208) and other Contracts including Managed Collections, Enforcement, Litigation and Data Solutions supporting the DWP Debt Strategy. Corporate Services - Debt Management 25/08/2022 21/09/2022 48 Months TBC Call Off and Framework project_24578 DWP / Commercial Directorate New procurement 21/09/2022
Expert Services Partner NGCC (Run) Expert Services Partner (ESP) Run - DWP are seeking the services of a partner to provide specialist skills specific to Genesys, Verint and Nuance software in support to the Next Generation Contact Centre (NGCC) Programme which is undertaking a disaggregation of the current BT managed platform contact centre services and bringing the operation of the new platform and services 鈥渋n house鈥� Digital 15/02/2022 01/11/2022 36 Months 拢20,000,000 Call Off and Framework project_23780 DWP / Commercial Directorate New procurement 01/11/2022
Direct Routing Solution 皇冠体育app Direct Routing solution aims to route the聽Softphone Teams telephone calls onto the PSTN (Public Switched Telephone Network). Digital 30/03/2021 21/01/2022 60 Months 拢13,250,000 Call Off and Framework project_23808 DWP / Commercial Directorate New procurement 30/07/2021
Non-Geographic Number (Inbound) DWP Contact Centre Non-Geographic Number (NG) Inbound Telephony 鈥� DWP are retendering the current NGN services. NGN are the free phone pre-fixed numbers, i.e. 0800, 0845, 0300, 0345 use by DWP to allow citixens to contact DWP free of charge by either mobile, landline or payphone. Digital 15/03/2021 01/08/2022 36 Months 拢68,000,000 Call Off and Framework project_24156 DWP / Commercial Directorate New procurement 01/09/2022
Oracle Software, Support & Services Oracle Software Premier, Extended and Sustaining Technical Support Digital 28/06/2021 21/12/2021 36 Months 拢23,300,000 Call Off and Framework project_24279 DWP / Commercial Directorate New procurement 21/12/2021
Unified Network Access Service (UNAS) 皇冠体育app DWP operates two separate access networks, hardwired LAN and WiFi. Both of these services are subject to End-of-Life notices and need to be replaced. 皇冠体育app aim of this project is to unify the LAN & WiFi into a service suitable to support the future needs of the end user, improve the user experience and reduce capital and operational costs Digital 01/06/2022 01/12/2022 60 months 拢25,000,000 Framework project_24584 DWP / Commercial Directorate New procurement 01/04/2023
Order form_Microsoft ESA 2020 Microsoft M365/ Phone System Software Subscription Licences. Software used across the organisation to underpin DWP day to day operations supporting products, services and platforms that run critical national infrastructure applications including the Central Payment System. Digital - Software TBC 01/04/2023 TBC 拢73,017,218 TBC ecm_8058 DWP / Commercial Directorate Relet - same scope 31/03/2023
Software VAR One Stop Shop Provides an efficient route for the purchase of Software, Software Technical Support & Technical Support Renewals Digital - Software TBC 01/08/2022 TBC 拢50,000,000 TBC ecm_9453 DWP / Commercial Directorate Relet - same scope 31/07/2022
DWP Estates Integrator Services It is the intention of the Department for Work and Pensions (DWP) as the Contracting Authority to put in place a contract (or contracts) for an Integrator service across the DWP Estate. 皇冠体育app DWP Estate currently consists of approximately 810 properties with a variety of building usages, including customer facing Jobcentre Plus sites and Corporate Centres in central urban and remote rural locations throughout Great Britain. DWP intends to explore potential alternative options for provision of the Integrator service to the DWP Estate. 皇冠体育app estimated contract duration is for an initial period of five years with the option for DWP to exercise two one-year extensions. Estates 20/10/2020 17/12/2021 60 Months 拢49,000,000 Open & Restricted Procedure with Early Engagement project_23476 DWP / Commercial Directorate Relet - different scope 17/12/2021
2022 Estates Office Fit Out and Capex (Capital Expenditure) Provision of Contrstruction Services for DWP Estate including CAPEX and Life Cycle Works from 2022 Estates 28/07/2022 28/07/2022 30 Month 拢380,000,000 Call Off and Framework project_24491 DWP / Commercial Directorate Relet - different scope 30/06/2022
Estates Job Centre Plus & Office Fit Out Contractor Framework - 14 Various Geographical Lots Procurement of Projects to replace the previous service provision supplied as part of the PRIME contract that expired on 31st March 2018 and will provide a framework for of delivery of projects over 4 years from post PRIME. Project services covers the delivery of back office fit-out and front office shop-fit out construction work for 鈥楻un the Estate鈥� End to End Life Cycle Work Projects and 鈥楥hange the Estate鈥� Capital Work Projects (moves and changes). DWP deliver 1000鈥檚 of projects across an estate of over 700 buildings covering in excess of one million sq. metres of both large corporate offices and multiple, nationwide retail branch style Job Centre Plus. Estates - Commercial TBC 01/04/2022 Not set 拢268,833,330 Call Off Framework Replacements for ecm_5470, ecm_5471, ecm_5473, ecm_5474, ecm_5475, ecm_5476, ecm_5478, ecm_5479, ecm_5480, ecm_5481, ecm_5482, ecm_5483, ecm_5485 DWP / Commercial Directorate Relet - same scope 31/03/2022
DWP Estates Security Services 皇冠体育app Security Services Supplier; providing manned guarding, security systems (including hardware), 24/7 systems monitoring / control centre and reactive services/incident response and management, also assisting in the preparation of site specifications based on risk assessments and managing changes to Government security threat status. Estates - Professional Support TBC 11/12/2022 TBC 拢486,700,000 TBC ecm_4927 DWP / Commercial Directorate Relet - same scope 10/12/2022
Functional Assessment Services (FAS) 2023 Functional Assessment Services (FAS)2023 皇冠体育appse contracts will deliver health assessments that support benefit determination decisions for the following benefits: Personal Independent Payment (PIP), Work Capability Assessment (WCA) and up to 13 specialist benefits. Health 12/11/2021 01/08/2023 60 Months 拢2,164,000,000 Open & Restricted Procedure with Early Engagement project_23953 DWP / Commercial Directorate New procurement 30/08/2022